Your Call Cannot Be Completed Please Try Again Later Sbcglobal

pat

Hi together

I have problems with the voice agent/receptionist on my 3CX.
when i want to record a greeting message and call a phone for recording the voice, i
receive always the message:

This Call cannot be completed, please try again....

The Call is correct established and rings.
Also when i want to call the digital receptionist and when i want to test a recorded greeting message, like
the original from 3CX.
This happens with Phone inside the lan and also outside by Tunnel.

My 3cx is a Demo with license key for 2 simultaneous calls.

here the log:

11:18:44.734 [CM503008]: Call(2): Call is terminated
11:18:39.437 [CM503003]: Call(2): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:127.0.0.1:5080
11:18:39.062 Session 4023 of leg C:2.1 is confirmed
11:18:38.875 [CM503007]: Call(2): Device joined: sip:[email protected]:49394;rinstance=dd693039df597147
11:18:38.875 [CM503007]: Call(2): Device joined: sip[email protected]:40600;rinstance=893c348fd13f9ecf
11:18:38.875 [MS210003] C:2.1:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7004(7005)
11:18:38.859 [MS210001] C:2.2:Answer received. RTP connection[unsecure]: 127.0.0.1:10002(10003)
11:18:38.859 Remote SDP is set for legC:2.2
11:18:36.250 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:[email protected]:5060]
11:18:36.250 [CM503002]: Call(2): Alerting sip:[email protected]:1477;rinstance=017f7bd31d5fe96c
11:18:35.953 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:[email protected]:5060]
11:18:35.953 [CM503002]: Call(2): Alerting sip:[email protected]:49394;rinstance=dd693039df597147
11:18:35.734 [CM503025]: Call(2): Calling Ext:[email protected][Dev:sip:[email protected]:1477;rinstance=017f7bd31d5fe96c]
11:18:35.734 [MS210002] C:2.3:Offer provided. Connection(transcoding mode): 127.0.0.1:7008(7009)
11:18:35.734 [CM503025]: Call(2): Calling Ext:[email protected][Dev:sip:[email protected]:49394;rinstance=dd693039df597147]
11:18:35.734 [MS210002] C:2.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7006(7007)
11:18:35.687 [CM503004]: Call(2): Route 1: Ext:[email protected][Dev:sip:[email protected]:49394;rinstance=dd693039df597147,Dev:sip:[email protected]:1477;rinstance=017f7bd31d5fe96c]
11:18:35.687 [CM503010]: Making route(s) to <sip:[email protected]:5060;nofwd=1>
11:18:35.687 [MS210000] C:2.1:Offer received. RTP connection: 127.0.0.1:40612(40613)
11:18:35.687 Remote SDP is set for legC:2.1
11:18:35.687 [CM505001]: Ext.PlayFile: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX PlayFile helper] PBX contact: [sip[email protected]:5060]
11:18:35.687 [CM503001]: Call(2): Incoming call from Ext.PlayFile to <sip:[email protected]:5060;nofwd=1>
11:18:35.671 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060;nofwd=1 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-9a7d9a6afc47516e-1---d8754z-;rport=40600
Max-Forwards: 70
Contact: <sip[email protected]:40600;rinstance=893c348fd13f9ecf>
To: <sip:[email protected]:5060;nofwd=1>
From: "PlayFile"<sip[email protected]:5060>;tag=075d8420
Call-ID: MzVkMmIwN2FlMTU3MmY1NTI5OWQ3YWY3ZDNmMjRjYjk.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="PlayFile",realm="3CXPhoneSystem",nonce="414d535c0483a56b96:93f7e82f0401da1467170ca0509a5242",uri="sip:[email protected]:5060;nofwd=1",response="474c1a97e5415d925a5847a4cf7ea53b",algorithm=MD5
Supported: replaces
User-Agent: 3CX PlayFile helper
Content-Length: 0

thanks a lot for help.

pat

SY

Re: This Call cannot completed, please try again later

Please check that the web server is active (has been started). Usually it related to situation where web server is not accessible (not running)

pat

Re: This Call cannot completed, please try again later

SY said:

Please check that the web server is active (has been started). Usually it related to situation where web server is not accessible (not running)

Hi

All Service are alive!

any other ideas?

pat

SY

Re: This Call cannot completed, please try again later

pat said:

SY said:

Please check that the web server is active (has been started). Usually it related to situation where web server is not accessible (not running)

Hi

All Service are alive!

any other ideas?

pat

What type of web server is used by the installation? Abyss or IIS?
What is the version of Windows OS?

pat

Re: This Call cannot completed, please try again later

SY said:

pat said:

SY said:

Please check that the web server is active (has been started). Usually it related to situation where web server is not accessible (not running)

Hi

All Service are alive!

any other ideas?

pat

What type of web server is used by the installation? Abyss or IIS?
What is the version of Windows OS?

Abyss and Win XP

nb

Re: This Call cannot completed, please try again later

Can you restart the web server just to see whether this fixes the problem?

The fact that all services are started does not mean that all services are working.

Also do not make calls from tunnel to depict this problem - keep things simple and the trace clean. If it happens with a normal extension from the local lan send the logs showing that information.

Check the event viewer for any errors occurring on this host.

Tests to make
Can you access http://IP:5000/ivr? if you see a blank page do view source from the browser. Or use IE.
If you call from the local phone an IVR, does this work? if not what message to you hear? Complete message. From the message I can identify what the problem could be.
Can you call your voicemail extension default 999? Do you get the same error message as above or do you get the voicemail prompts?

Did you install 3CX Installation executable or you used service pack updates to go to Version 10 sp3?

pat

Re: This Call cannot completed, please try again later

Hi Nicky

The Problem was the IP-Port. I have change the webserver port and forget the ivr port

thanks
pat

nb

Re: This Call cannot completed, please try again later

In the future start the thread stating exactly all the modifications you made. For example something like the below would have been very useful and more appropriate because you put us completely off track

Example:
When I install 3CX by default everything works.
But the moment I modified the webserver port, I realize that i have a problem with the IVR. What am I missing?

Thanks and regards

pat

Re: [Resolved]This Call cannot completed, please try again l

It was a long time ago i install the 3cx and i don't know more if i test the voicemail or not, sorry

thanks a lot anyway

pat

felipeg007

Re: [Resolved]This Call cannot completed, please try again l

I was receiving the same error. After the 3cx install i went into IIS to bind the site to a specific IP address.
3cx does not like this change and VM stopped working. I later went back and changed to "all unassigned" and VM is working again.

Win2012r2 IIS setup.

craigreilly

Re: [Resolved]This Call cannot completed, please try again l

... except the users issue was with Abyss and not IIS and the thread is 3+ years old...

leejor

Re: [Resolved]This Call cannot completed, please try again l

I'm beginning to think that if there has not been a response to a post for over a year (two years?), or it was resolved...it should be locked automatically.

craigreilly

Re: [Resolved]This Call cannot completed, please try again l

Lovin that idea...

Xwareinn

felipeg007 said:

I was receiving the same error. After the 3cx install i went into IIS to bind the site to a specific IP address.
3cx does not like this change and VM stopped working. I later went back and changed to "all unassigned" and VM is working again.

Win2012r2 IIS setup.

he may of posted to an old thread but was having very similar problems.. his post helped me resolve my issue too .. and had he not of posted it I would still be searching for the answer.

leejor

Xwareinn said:

and had he not of posted it I would still be searching for the answer.

You simply post an explanation of the issue you are currently having, and give someone , on the forum, a chance to help you. In that way it may be of help to others, and with a descriptive title, will be more recent, and easier to search for.

Your Call Cannot Be Completed Please Try Again Later Sbcglobal

pat

pat

pat

nb

Support Team

pat

nb

Support Team

pat

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